Cancellations & Terms
Should a cancellation, amendment to treatment or date change be necessary, we request a minimum of 24 hours notice Monday to Friday and 48 hours Saturday and Sunday or full price will be charged. Full debit/credit card details are required to secure all bookings. A non refundable booking fee of 20% on treatments over £75.00 is required when appointments are made. Any changes should be made directly with the salon on: T: 07719537005 (24 hours answering service).
Groups
When making a group booking, the notice period for any cancellation, amendments or date changes will vary depending on the size of the booking, this notice period will be given at the time of booking. Any changes should again be made directly with the salon to avoid full prices being charged.
Courtesy
We kindly ask for all mobile phones to be either switched off or put on silent before entering the salon. For Health & Safety reasons, we would prefer no babies or children to be present during treatments.
To aid relaxation, only the client having the treatment is to be present in the treatment room (exception being Princess Pampering).
Lateness
Arriving late will deprive you of precious minutes of your treatment. Unfortunately, no matter how late you start, your treatment will end on time so the next client is not delayed Treatment times listed represent appointment duration.
Age Minimum
Minimum age of 16 years (unless accompanied by an adult or by prior arrangement). An adult will need to attend ‘Princess Pampering’ sessions.
All massage treatments – minimum age 18 years.